tag:status.boldpenguin.com,2005:/historyBold Penguin Status - Incident History2024-03-29T01:23:58-04:00Bold Penguintag:status.boldpenguin.com,2005:Incident/198333762024-01-31T15:27:59-05:002024-01-31T15:27:59-05:00Reporting Interruption<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:27</var> EST</small><br><strong>Resolved</strong> - The recent incident affecting batch jobs and reports has been fully resolved. Our team has been monitoring the issue over the past several days to ensure that all services are functioning as expected.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>21:33</var> EST</small><br><strong>Monitoring</strong> - We’ve fixed the root issue and are monitoring the completion of periodic batch jobs which produce our reports. We expect the issue will be completely resolved in the next business day.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>17:41</var> EST</small><br><strong>Identified</strong> - We are experiencing an issue with our IT systems that drive our reporting. We are actively working to ensure a quick and timely resolution. Unfortunately, any reports will be delayed at least 1-2 business days. We take the availability of our platform very seriously and will provide updates as they become available.</p>tag:status.boldpenguin.com,2005:Incident/160944332023-02-18T22:00:17-05:002023-02-18T22:00:17-05:00System Maintenance Special Event<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>19:02</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>16:51</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.boldpenguin.com,2005:Incident/109592552022-08-26T16:39:46-04:002022-08-26T16:39:46-04:00Application search degraded<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>16:39</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>15:42</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.boldpenguin.com,2005:Incident/104367342022-06-29T14:39:13-04:002022-06-29T14:39:13-04:00Degraded service<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>14:39</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>12:28</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>12:12</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.boldpenguin.com,2005:Incident/103281882022-06-16T21:14:21-04:002022-06-16T21:14:21-04:00Degraded services<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>21:14</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>21:08</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>20:16</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>20:15</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>19:50</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>19:25</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>19:20</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.boldpenguin.com,2005:Incident/97776422022-04-13T19:53:28-04:002022-04-13T19:53:28-04:00Degraded performance<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>19:53</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>14:41</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>14:15</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>14:05</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.boldpenguin.com,2005:Incident/94910202022-03-09T00:00:24-05:002022-03-09T00:00:24-05:00Production Security Updates<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:38</var> EST</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our Production environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/94910152022-03-08T21:00:31-05:002022-03-08T21:00:31-05:00UAT Security Updates<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:38</var> EST</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our UAT environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/93163682022-02-15T16:08:22-05:002022-02-15T16:08:22-05:00Delayed outbound emails<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:08</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>19:23</var> EST</small><br><strong>Update</strong> - We resolved the issue around 4:45pm EST. After monitoring, we’ve concluded the issue is fixed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:26</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:56</var> EST</small><br><strong>Identified</strong> - We are experiencing an incident that is causing a delay to some outbound emails. All queued emails will be sent, but may be briefly delayed.</p>tag:status.boldpenguin.com,2005:Incident/91317332022-01-22T01:00:30-05:002022-01-22T01:00:30-05:00Production Security Updates<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>01:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>00:02</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>16:33</var> EST</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our Production environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/91317392022-01-21T21:00:30-05:002022-01-21T21:00:30-05:00Production Security Updates<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>21:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>16:34</var> EST</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our Production environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/91317272022-01-21T20:00:38-05:002022-01-21T20:00:38-05:00UAT Security Updates<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>20:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>16:33</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>16:33</var> EST</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our UAT environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/91037552022-01-19T20:00:34-05:002022-01-19T20:00:34-05:00UAT Security Updates<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>20:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:21</var> EST</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our UAT environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/88686632021-12-18T01:00:31-05:002021-12-18T01:00:31-05:00Production Security Updates<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>01:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>15:43</var> EST</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our Production environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/88686572021-12-17T21:00:42-05:002021-12-17T21:00:42-05:00Insurance Intelligence Production Security Updates<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>21:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>15:43</var> EST</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our Production environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/88686492021-12-17T20:00:30-05:002021-12-17T20:00:30-05:00UAT Security Updates<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>20:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>15:42</var> EST</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our UAT environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/87817672021-12-07T22:16:01-05:002021-12-07T22:16:01-05:00Bold Penguin Cloud Provider Experiencing Service Degradation<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:16</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:46</var> EST</small><br><strong>Monitoring</strong> - Our cloud provider has remediated the root issue and continues to restore service. We will continue to monitor internal systems while services fully recover.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:11</var> EST</small><br><strong>Investigating</strong> - Bold Penguin's primary cloud provider is experiencing degraded service, we will continue to monitor and update as we learn more.</p>tag:status.boldpenguin.com,2005:Incident/85391532021-11-18T01:01:29-05:002021-11-18T01:01:29-05:00Production Security Updates<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>01:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:34</var> EST</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our Production environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/85621792021-11-17T21:00:37-05:002021-11-17T21:00:37-05:00Production Security Updates<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>21:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:53</var> EST</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our Production environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/85387072021-11-17T20:03:29-05:002021-11-17T20:03:30-05:00UAT Security Updates<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>20:03</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:50</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:24</var> EST</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our UAT environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/82032052021-10-13T01:00:42-04:002021-10-13T01:00:42-04:00Production Security Updates<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>00:03</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>10:13</var> EDT</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our Production environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/82032732021-10-12T20:00:35-04:002021-10-12T20:00:35-04:00UAT Security Updates<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>19:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>10:23</var> EDT</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our UAT environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/79957842021-09-17T01:00:32-04:002021-09-17T01:00:32-04:00Production Security Updates<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>16:08</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>20:47</var> EDT</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our Production environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/79957932021-09-16T20:00:34-04:002021-09-16T20:00:34-04:00UAT Security Updates<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>19:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>16:09</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>20:48</var> EDT</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our UAT environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.</p>tag:status.boldpenguin.com,2005:Incident/77760282021-08-17T01:30:29-04:002021-08-17T01:30:29-04:00Scheduled Production Maintenance<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>01:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>13:39</var> EDT</small><br><strong>Scheduled</strong> - As part of our commitment to stay up-to-date with the latest operating system security patches, we will be performing maintenance in our Production environment. While many users will not experience any issues, some users may notice brief interruption of service when updating application forms. If affected, any interruptions will resolve themselves automatically.<br /><br />Additionally, as a part of normal operations, we will be performing maintenance on our database system in our Production environment. Users will experience a brief interruption of service during this time. Any interruptions will resolve themselves automatically.</p>